THE BENEFITS OF SHOPPING WITH KWIAT
Money Back Guarantee
If you are not completely satisfied with your purchase for any reason at all, you may receive a full refund. Please contact [email protected] within 30 days of receipt to receive a return authorization number and return shipping label. Packages without a return authorization number cannot be accepted. Items purchased online may be also returned to Kwiat’s Madison Avenue flagship store with an original receipt or gift receipt.
Kwiat will accept merchandise for return only in unused, unaltered, and salable condition. Returns must be made in the original packaging with the Kwiat shipping tag attached. Kwiat cannot accept returns of engraved items or items that show signs of wear. Special orders and custom sized pieces may be exchanged (see more here). Kwiat reserves the right to refuse any returns.
Upon completion of the proper return procedures and a determination that the items are in original salable condition, Kwiat will issue a refund. Once an item has been received for return by Kwiat, either at the Kwiat Madison Avenue flagship or via mail, the return may take 3-5 business days to process, after which time a refund will be issued.
Please note: If your item arrives in damaged condition, contact [email protected] within 10 days of receipt to receive a return authorization number and return shipping label. Packages without a return authorization number cannot be accepted. You may also return the item to Kwiat’s Madison Avenue flagship store with the original receipt or gift receipt. Upon completion of the proper return procedures, Kwiat will issue a refund or exchange. Once an item has been received for return by Kwiat, either at the Kwiat Madison Avenue flagship or via mail, the return may take 3-5 business days to process, after which time a refund will be issued.
The Kwiat Certificate of Authenticity
All Kwiat jewelry is accompanied by the Kwiat Certificate of Authenticity. This certificate documents the characteristics of each piece of jewelry and the purchase date. The Kwiat family signs each certificate, ensuring that the jewelry meets our high standards of excellence.
A Kwiat Certificate of Authenticity can be requested at any time by providing us with the serial number, style number, and a copy of your receipt. Each jewelry style is also stamped with the Kwiat Tiara maker’s mark, ensuring the authenticity of the piece.
Limited Lifetime Warranty
At Kwiat, we pride ourselves on the unparalleled quality of our jewelry and we are pleased to offer a Limited Lifetime Warranty. In the rare event that you find an imperfection or defect, we invite you to send it back to Kwiat to be inspected by one of our master jewelers. If the defect is determined to have occurred during the manufacturing process, we’ll replace or repair the item at no cost to you.
Excluded from this Warranty are coverage of wear and tear and/or physical/accidental abuse; theft; loss; and loss of gemstones or diamonds. Repair, sizing, or servicing performed by anyone other than Kwiat will void this warranty. If the jewelry was neglected or abused, this Warranty becomes void. Original receipt is required for Warranty service.
The Limited Lifetime Warranty does not apply to or cover accidental loss, neglect, or theft of jewelry, diamonds, or gemstones. We recommend that you insure your jewelry for casualty or loss. Please note that your homeowner’s or renter’s insurance policy may not cover your fine jewelry; a separate insurance rider may be required.
Kwiat is pleased to provide a free certified gemological appraisal for Kwiat jewelry. This document can be provided to your insurance company to verify the replacement value of your diamond or fine jewelry.
Complimentary Ring Sizing
Kwiat will perform free resizing for rings purchased from Kwiat within 30 days of the date of purchase. You may return the ring via mail (return shipping charges will be applied) or bring it to a Kwiat flagship store. Our ability to resize the ring depends on the ring style and the size increase or decrease needed. Certain styles are not able to be resized without compromising the ring’s design or quality. To be sure a ring is able to be resized, please email [email protected] before you ship it to us. Once a ring has been resized, it can no longer be accepted for return. Each ring purchase is entitled to one free resizing. Further resizing, or resizing needed after the 30-day window of purchase, will incur a fee.
Complimentary Lifetime Servicing
You can help ensure the beauty and longevity of your Kwiat jewelry by treating it to professional maintenance. Kwiat offers complimentary servicing for the lifetime of your jewelry. This includes cleaning, tightening of prongs to secure diamonds or gemstones, and an inspection of the item. Additional servicing and repairs will incur a fee. You may mail your jewelry to us for servicing (return shipping charges will apply) or bring it to a Kwiat flagship store.
If you purchase a diamond solitaire ring from Kwiat, you may trade it back to Kwiat toward the purchase of a larger diamond ring and receive the full value paid for the center diamond.
If you purchase diamond stud earrings from Kwiat, you may trade them back to Kwiat toward the purchase of a larger pair or higher color/clarity pair of stud earrings and receive the full value paid for the original pair of diamond studs. For full details about the diamond upgrade program, please contact concierg[email protected].
When you purchase an engagement ring or wedding ring from Kwiat, this program entitles you to reserve a selection of jewelry to wear on your wedding day or other milestone celebration. Please enjoy a 5-day reservation on jewelry valued at up to 100% of the purchase price of your engagement ring or wedding ring.
Fell in love with what you borrowed? Make it yours! As a client in the Bridal Borrow program, you’ll be offered exclusive pricing to turn something borrowed into something yours to treasure forever. To learn more, please contact [email protected].
Price match guarantee
If you are considering a purchase from Kwiat.com and you see the exact same style being sold at another online retailer for less, we will match the price. If, within 30 days of your purchase of an item from Kwiat.com, you find the exact same style being sold online for less, we will match the price by refunding you the difference. In either case, simply contact [email protected] with proof of the price difference as well as your proof of purchase if you’ve already bought the item.
Reliable Jewelry Insurance
Kwiat has partnered with Zillion, specialists in jewelry insurance, to provide protection for your Kwiat pieces. You’ll receive more comprehensive coverage than most renter’s and homeowner’s insurance policies offer, with worldwide coverage for loss, theft, accidental damage, and disappearance. Claims are fast and easy through Kwiat. Learn more.